Tricia Heibel brings more than 25 years of leadership experience supporting businesses from start-ups to Fortune 500 companies by leveraging her subject matter expertise in contact center operations, project management, performance management initiatives, and KPI-driven decision making. Not only is she a proven leader in strategy development and execution, she has a track record of driving meaningful change such as implementing performance-driven culture in the contact center, mentoring organizational leaders, coaching frontline personnel and other team members, and leading operations to an increased organization effectiveness.
Tricia is a highly versatile leader with a hands-on leadership approach to any project she works on. She works diligently with her Clients to provide executive-level support on key operational areas such as human resources, project management, process development, business writing, and sales and marketing. Tricia’s knowledgeable and professional approach is appreciated greatly by her Clients and colleagues, whom have expressed confidence in her ability to remedy and address any concerns that come up.