Samantha Garcia has 25+ years of experience as an entrepreneur in diverse business sectors such as loan origination, real estate, inbound/outbound/auto-dialer, Medicare/Medicaid, and consumer transportation coordination. She possesses a strong background in customer experience, business plan development, funding marketing, account management, and project management including managing P&L’s, streamlining operations, and generating profit.
Samantha’s meticulous approach has defined her “The Architect” with her colleagues and clients. She excels at identifying efficiencies for client needs through a comprehensive discovery process, and determining opportunities to expand business, best practices, and ROI opportunity. She is passionate about building effective and individualized solutions, meeting, and exceeding project expectations, and leaving her clients with a profitable business.
Samantha has advised many clients on ways to increase their productivity by utilizing modern technologies such as integrating CTI, ACD, call monitoring and workforce management solutions. She has developed training curriculum and quality monitoring strategies to ensure that her clients met their service levels.