consultant
Mark Slayton
Mark's Expertise:
- Operations
- Strategy
- Technology
- Workforce
- Sales/Growth
Background:
Mark Slayton is a senior-level executive with an in-depth working knowledge of contact center operations and related technologies.
Approach:
Mark has a demonstrated history of success conceptualizing and executing on strategies that reduce operating costs and enable growth with proven sales methodologies and exceptional and empowering customer experiences.
Experience:
Be it a new deployment, optimization, modernization or outsourcing, Mark offers consulting services that span inbound/outbound voice, self-service and AI, Omni-channel and CCaaS, WFM, CRM, Analytics and Performance Management.