CH Consulting Group
About Us
CH Consulting Group is a premier contact center and customer experience consulting firm, comprised of innovative, industry-leading Customer Experience (CX) experts with over 500 years of collective experience. We specialize in AI-enhanced omnichannel contact center solutions, recognizing that the contact center is a pivotal component of a broader, interconnected business ecosystem. Our mission is to transform contact center operations and technology to seamlessly integrate into a holistic strategy for enduring success. Our thought leadership, recognized by global industry associations like ICMI, PACE, and SOCAP, positions CHCG at the forefront of AI innovation in healthcare technology and contact center optimization.
CH Consulting Group
- Our Mission: Our mission is to revolutionize contact center operations and technology through AI-driven solutions, seamlessly integrating them into a holistic strategy for enduring success.
- Our Approach: We combine a creative, holistic, and collaborative methodology to create solutions that are designed to reduce costs, increase efficiencies & improve the customer experience.
Industry Leaders
Meet Our Team
Our meticulously cultivated team comprises AI and CX experts who provide clients with cutting-edge knowledge, tailored AI-driven solutions, impeccable service, and unmatched results.
Christa Heibel
CEO/OWNER
Andrew Strand
CONSULTANT
Berni Hollinger
CONSULTANT
Brent Pattison
CONSULTANT
Brooks Arvizu
consultant
Danica Hagey
consultant
Dodie Armstrong
consultant
Francine Tirrell
consultant
Hugo Davis
CONSULTANT
John Brasell
CONSULTANT
