About Us

CH Consulting Group is a premier contact center and customer experience consulting firm, comprised of innovative, industry-leading Customer Experience (CX) experts with over 350 years of collective experience. We specialize in omnichannel contact center solutions and recognize that the contact center is just one essential component of a broader, interconnected business ecosystem. Our mission is to transform contact center operations and technology to seamlessly integrate into a holistic strategy for enduring success. With thought leadership recognized and circulated by global industry associations such as ICMI, PACE, and SOCAP, CHCG continues to influence the industry with cutting-edge insights on healthcare technology and contact center optimization.