CH Consulting Group
About Us
CH Consulting Group is an award-winning business strategy consulting firm specializing in AI, customer experience, and the science of the contact center. Comprised of innovative, industry-leading experts with over 500 years of collective experience, we recognize that the contact center is a pivotal component of a broader, interconnected business ecosystem.
We specialize in AI maturity, customer experience transformation, and operational performance strategies that help organizations strengthen operations, improve alignment, and support long-term growth.
Our thought leadership and consulting work have been recognized by industry organizations including ICMI, PACE, SOCAP, and the Stevie Awards for Sales and Customer Service.
CH Consulting Group
With experience as contact center owner/operators, internal contact center executives, and BPO Contact Center solution providers, we understand all angles of the industry and leverage this knowledge to work for your business and its unique needs.
- Our Mission: Our mission is to revolutionize contact center operations and technology through AI-driven solutions, seamlessly integrating them into a holistic strategy for enduring success.
- Our Approach: We combine a creative, holistic, and collaborative methodology to create solutions that are designed to reduce costs, increase efficiencies & improve the customer experience.
Industry Leaders
Meet Our Team
Our meticulously cultivated team comprises AI and CX experts who provide clients with cutting-edge knowledge, tailored AI-driven solutions, impeccable service, and unmatched results.
Christa Heibel
CEO/OWNER
Brooks Arvizu
consultant
Brent Pattison
CONSULTANT
Danica Hagey
consultant
Dodie Armstrong
consultant
Andrew Strand
consultant
Christina Stires
consultant
John Brasell
CONSULTANT
Shawn Fliehman
CONSULTANT
