consultant
Dr.Roger Terry
Dr. Terry's Expertise:
- Contact Center Operations
- Business Process Outsourcing (BPO)
- Operational Efficiency & Quality Assurance
- Talent Development & Strategic Planning
Background:
Dr. Rodrick Terry is an executive leader with extensive experience across contact center operations, business process outsourcing, higher education, and nonprofit management. His career includes leading large, multi-location operations, managing complex organizations, and overseeing significant client portfolios and budgets. His leadership has focused on operational efficiency, quality assurance, talent development, workforce transitions, and strategic planning.
Approach:
Dr. Terry brings an executive leadership perspective grounded in managing complex operations, developing talent, and improving organizational performance. His experience leading operational efficiency, quality assurance, and remote workforce transitions gives him a practical understanding of how organizations navigate change while maintaining performance across teams and locations.
Experience:
As Director of Operations at AnswerNet, Dr. Terry managed a client portfolio exceeding $12 million and oversaw more than 400 employees across multiple locations. His broader leadership experience includes managing budgets of up to $15 million and directing strategic planning across complex organizations. He holds a Ph.D. in Higher Education Administration from Auburn University and a master’s degree in Organizational Leadership