consultant
Scott McKee
Scott's Expertise:
- Healthcare Contact Center Operations
- Technology Transformation & AI Initiatives
- Program & Project Management
- Process Optimization & Performance Analytics
Background:
Scott A. D. McKee is a results-driven leader with deep experience driving strategic outcomes in high-reliability organizations across healthcare and aviation. His background combines business process consulting, technology transformation, operational improvement, and program leadership. He is experienced in building cross-functional partnerships, using metrics to guide decisions, and leading complex initiatives involving clinical operations, technology, and organizational performance.
Approach:
Scott takes a metrics-driven, cross-functional approach to solving complex operational problems. His work connects technology transformation with workflow improvement, stakeholder engagement, and measurable business outcomes. He has led initiatives across Data Science, IT, Clinical Operations, and Compliance, using performance data, financial analysis, and structured program management to build alignment and move complex projects from strategy through execution.
Experience:
At Optum, Scott developed the technology transformation strategy for a $28 million healthcare contact center operation serving 78 medical practices across eight states and more than 6 million annual interactions. He managed a portfolio of 28 cross-functional projects and led initiatives involving digital health, AI-powered voice self-service, CRM deployment, patient services strategy, and operational performance. His earlier 20-year U.S. Navy career included roles as a Naval Aviator, facilities leader, and Economics instructor at the U.S. Naval Academy, with responsibility spanning workforce management, safety and compliance, strategic planning, budgets, education, and leadership. Scott is a certified Project Management Professional and holds graduate degrees in Economics and Strategic and Defense Studies.