consultant
Lori Abrams
Lori's Expertise:
- Contact Center Technology
- Telecommunications & Enterprise Infrastructure
- Cloud Migration & Technology Strategy
- Vendor Management & Global Deployments
Background:
Lori Abrams is an IT executive and consultant with extensive experience in contact center technology, telecommunications, and enterprise infrastructure. She has held senior leadership roles with Panera Bread, Au Bon Pain, and Stream International, leading technology strategy and supporting complex technology environments and contact center operations.
Approach:
Lori combines deep technical expertise with a collaborative leadership approach, helping organizations align technology investments with business goals and operational needs. Her experience across technology strategy, cloud migrations, vendor negotiations, and global deployments gives her a practical understanding of how technology decisions affect operational performance.
Experience:
Lori’s experience includes leading cloud migrations, vendor negotiations, and global contact center deployments. She has launched 10 contact centers supporting 4,500 agents and managed an annual budget of $12 million while delivering significant cost savings.