consultant
Andrew Strand
Andrew's Expertise:
- Operations
- Training
- Leadership
Background:
Andrew Strand is a dynamic servant leader and operations specialist with 15 years of comprehensive experience driving sustainable transformation in the contact center industry. Currently serving as the Lead Training & Development Consultant at CH Consulting Group, he specializes in rebuilding workflows, optimizing data, and empowering people to achieve unprecedented results. With a proven track record of eliciting top performance through visionary leadership and robust training frameworks, Andrew equips contact center leaders with the tools to face crises head-on and turn challenges into growth opportunities. A strong advocate for sustainable progress over quick fixes, he partners with organizations to build strong cultures, boost performance, and develop their people the right way.
Approach:
Andrew has continuously demonstrated outstanding excellence managing teams and driving organizational growth and profitability in diverse industries. He is a quality-focused operational driver who elicits top performance through staff mentoring and excellent training—known for re-evaluating current practices, identifying ineffective processes, and managing/pushing teams outside their comfort zones to achieve unprecedented results.
Experience:
Andrew has expertise in B2B sales, account management, direct sales & marketing, product training and placement, and Leadership. Beyond sales, he has directly trained/developed many employees and managers and has shown himself capable of motivating and organizing his teams to achieve key metrics and best in class customer service experience while meeting/exceeding sales performance goals. His growing management experience skill set has allowed him to think beyond the boundaries, test his analytical abilities & business acumen to come up with innovative solutions to some of the most perplexing business problems. His established success in effective interaction and leading top-performing teams positions has led him to making great strides and significant contributions in every position he has held.