Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
Business Practices
5 To-Do’s for Call Center Success in 2022
I recently read that most Americans aren’t setting New Year’s resolutions for 2022, which is understandable considering the PTSD we’re likely all experiencing from the
December 20, 2021
