Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
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CX 2025: Emerging Trends Shaping the Future of Customer Experience
As we close the chapter on 2024, it’s essential to assess the developments in customer experience (CX) that have laid the groundwork for what promises
January 1, 2025
