Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
AI
The Role of AI in the Contact Center
Artificial Intelligence (AI) technology can help to significantly enhance contact center operations, efficiencies and customer experience by performing actions such as speech recognition, problem-solving, decision
May 25, 2022
