Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
Call Center Operations
The Integral Role of Call Center Performance Management
In today’s competitive market, where the customer reigns supreme, the importance of call center performance management cannot be overstated. Contact centers are the frontlines in
November 8, 2023
