Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
AI
Reducing Contact Center Costs in 2024: Harnessing AI and Automation
In 2024 the contact center industry is experiencing a significant transformation due to automation and the rapid evolution of artificial intelligence. These advancements are creating
June 2, 2024
