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Podcast: After the COVID-19 Migration

Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.

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contact center software
Quality Assurance

Top 5 Underutilized Contact Center Software Capabilities

The contact center industry develops continuously, as does the technology used to optimize performance. To remain competitive, businesses must keep up with these changes, and many do by investing in robust contact center software. However, much of this beneficial technology goes underutilized.

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September 20, 2022
ai contact center
AI

The Role of AI in the Contact Center 

Artificial Intelligence (AI) technology can help to significantly enhance contact center operations, efficiencies and customer experience by performing actions such as speech recognition, problem-solving, decision

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May 25, 2022

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