Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
Employee Relations
Optimizing Contact Center Operations: The Benefits of Remote Work in 2024
In today’s changing business world remote work has become a strategy for companies aiming to reduce costs and improve efficiency. This shift is particularly
June 10, 2024
