Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal Transactions. This is the show’s last podcast of 2020 and it’s a good one! Listen in as the two talk about how COVID-19 has turned the contact center industry upside down and forced a shift to a remote workforce. They discuss challenges that contact centers have faced in responding to COVID-19 restrictions and what that means for 2021.
Call Center Operations
What Key Competencies Must Leaders in Contact Centers Develop to Enhance Employee Retention and Job Satisfaction?
Answer: Leaders in contact centers can significantly enhance employee retention and job satisfaction by honing specific competencies: Interpersonal Communication and Empathy Empathy is integral to
November 18, 2024
