Training & Development
Contact Center Training: A Guide for 2021
Working with many customers across the world has allowed CH Consulting Group to amass an impressive amount of knowledge when it comes to the business
June 2, 2021
Working with many customers across the world has allowed CH Consulting Group to amass an impressive amount of knowledge when it comes to the business
Because they sound very similar, it is common for the terms Multichannel and Omnichannel to be mixed up or used interchangeably. However, they mean different
An effective customer journey map helps a business to understand the steps and experiences that a particular customer persona goes through to achieve a certain