Customer Experience
Two Ways to Leverage BI for Improved Cx
Your company is most likely already utilizing Business Intelligence (BI) – including data mining, querying, reporting and more – to
Your company is most likely already utilizing Business Intelligence (BI) – including data mining, querying, reporting and more – to
You already understand the importance of the customer experience (CX): from its growing recognition at the executive level, to its
“I’m fine with change, as long as it isn’t right now.” Comical as this adage may be, the realities of
I just finished wrapping Christmas presents and as is typical for me, I left it to the day before the
In a recent blog post, several CH Consulting Group consultants outlined their predictions for business and customer experience trends in