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Why You Can’t Ignore Social CRM
One of my favorite projects as a consultant is helping clients navigate through the process of vetting and choosing new
One of my favorite projects as a consultant is helping clients navigate through the process of vetting and choosing new
Last week I wrote about the importance of creating robust RFP’s. Considering the feedback I got, a lot of you
August 21, 2017, International Falls, MN – CH Consulting Group (CHCG), a leader in the BPO/Contact Center space for more
I recently came across the term “customer engagement hub,” and was intrigued to learn more. According to Gartner, “The customer
One of my daily struggles is keeping up with email. Is it just me, or does it come from everyone,