Business Practices
Insourcing vs. Outsourcing
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether
November 14, 2017
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether
You already know that, rather than “pitching” products or services, content marketing provides valuable information to prospects and customers (for
If Customer Experience is the new battlefield, where the fight for profitability, growth and customer loyalty is won or lost,
I used to take it for granted that company leaders understood not only the complexities of a well-crafted, thoughtful RFP,
A robust omni-channel strategy is essential for providing seamless, quality customer experience. Chat is important; a recent Forrester Research study found