Business Practices
Breaking Up (with your BPO) is Hard to Do: Part Three
Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful
August 23, 2018
Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful
Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to
It’s Not Me, It’s You If you and your BPO (Business Process Outsourcing) vendor aren’t seeing eye-to-eye and all
Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s
Contact Center managers must understand the importance of having effective and ongoing training in place for agents. Training is what