Back to the Basics, Part Two: Workforce Management in the Contact Center
Workforce Management (WFM) is a set of integrated activities that work together to optimize the productivity of the workforce. Typically,
Workforce Management (WFM) is a set of integrated activities that work together to optimize the productivity of the workforce. Typically,
For many organizations out there, a customer experience strategy may not be fully developed due to misconceptions that it is
It is crucial to have the right people on board when it comes to customer support for your contact center.
There’s no escaping the fact that social media is here to stay and that is has forever changed the customer landscape.
[et_pb_section bb_built=”1″ admin_label=”section”][et_pb_row admin_label=”row” background_position=”top_left” background_repeat=”repeat” background_size=”initial”][et_pb_column type=”4_4″][et_pb_text background_position=”top_left” background_repeat=”repeat” background_size=”initial”] Customer service has historically been the #1 priority for