Business Practices
The Employee You Really Need and Might Already Have
With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more
May 19, 2016
With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more
A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise
February 16, 2016, International Falls, MN – After experiencing 33 percent growth in 2015, CH Consulting Group (CHCG) welcomes John
The most important thing to know for successful Marketing & Customer Service is [Your Customer] and if Generation X is
As I write this, we are just finishing up a cloud-based contact center platform search with a client. I am