CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.
Founder and CEO of CH Consulting Group, Christa Heibel, sat down with Humach’s newly appointed President, Randy Feger, to better understand
“If you build it, they will come.” No, I’m not doing a review on that Kevin Costner movie, Field of
When the pandemic hit our nation, many businesses were struggling to stay open. The entire customer experience changed, and the
Before the purchase happens, there is a complex customer journey that brings them to that point. A lot of business
