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Category: Customer Experience

millennial customer experience

Customer Experience

Customer Experience: Are You Ready for the Millennials?

Last week, Christa and I were honored to present a How to Deliver a Great Customer Experience breakout session at

October 26, 2015

holistic HR practices

Customer Experience

Holistic HR – Taking Care of Your Business’ Mind Body & Spirit: Part 1 – Mind

While more and more people today are aware of and actively working on maintaining Mind Body & Spirit balance for

October 20, 2015

CEM Strategy

Customer Experience

Evaluate Mid-Year CEM Strategy

We continue to see a serious and concerning gap between customer expectations and what companies have deployed as their customer

July 23, 2015

What is Customer Experience

Customer Experience

What is Customer Experience?

Unless you’ve been out of the country for several years, you probably have heard the term ‘Customer Experience’ a couple

May 25, 2015