Customer Experience
Can a Contact Center be Fun and Effective?
It’s safe to say that contact centers, both nationally and globally, share common goals. These include improving productivity, educing operating
May 24, 2018
It’s safe to say that contact centers, both nationally and globally, share common goals. These include improving productivity, educing operating
Did you know that the number of telecommuting workers has increased 115% in a decade, translating to 3.9 million workers
“There is only one boss – the customer. And he can fire everybody in the company from the chairman on
Customer Experience will overtake price and product as the key brand differentiator by the year 2020. – Walker 70 percent of
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was