Call Center Operations
My Time in Colombia: Beautiful Country, Rich Culture, and a Promising BPO Market
You may or may not have seen that I was recently in Colombia to visit Konecta, an international organization and
December 3, 2019
You may or may not have seen that I was recently in Colombia to visit Konecta, an international organization and
With so much focus on the CCPA and SHAKEN/STIR laws that are going into effect this year, it is easy
For those of us old enough to remember, it is reminiscent of the James Bond one liner – Shaken, not
The month of September has been a wild, crazy, fascinating, and exhilarating ride for me! I had the opportunity to
In contact center lingo, there are numerous three-letter acronyms that almost every center uses: Service Level Agreement (SLA), Average Handle