Call Center Operations
Contact center consulting process
Introduction Customer service and customer experience have never been more critical. As research suggests that over 90% of consumers would
July 28, 2021
Introduction Customer service and customer experience have never been more critical. As research suggests that over 90% of consumers would
A look into Underguard Teleservices by CEO, Kyle Hannah When we think of ideas surrounding innovation in the call center
A Peek Behind the Curtain into UnderGuard Teleservices with Christa Heibel As someone who started out as an agent on
Consulting often revolves around strategy. An operations consultant works in tandem with the c-suite of an organization to implement strategies
With the Covid-19 pandemic affecting workplaces, including high unemployment, businesses shutting down, and the increasing shift towards remote work; it