The Coronavirus pandemic has normalized the work from home culture by significantly increasing remote workers. As Richard Eisenberg notes in
Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to
Excellent customer service is a core part of a successful company. It is essential for gaining and retaining customers, building brand
According to an article by Noel Griffith, Ph. D., “25 Important Remote Work Statistics for 2020”, “in March 2020, 1
