Building A Mature and Stable Contact Center

Our team of industry experts discuss how to build a mature and stable contact center for 2016. This webinar features some of the most influential contact center leaders discussing the maturity of the cloud-contact center industry, how to create stability and up-time in your contact center, and the compliance issues that are going to arise in 2016.

Listen to the webinar and get the latest news from CH Consulting Group.

Panelists: Steve Bederman, CEO of Connect First, Christa Heibel of CH Consulting Group, Ryan Thurman from Contact Center Compliance and Dominic Leide, President of The Office Gurus.

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Lessons from NECCF

Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette Stadium in Foxborough, MA, home

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Voice of the Customer with Christa Heibel

CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.

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