People

As an extension of your team, our people become the driving force to execute and implement solutions, projects and initiatives that realize your vision.

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PROCESS

CHCG has a passion for business principles and processes that keep things simple and eliminate redundancies.

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Technology

We believe that automation can create big savings on a company’s money, time, and resources when it comes to getting things done right the first time.

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We are the world’s premiere Contact Center Consultants and Customer Experience Consultants.

How can we help you?

We are the world’s premiere consulting company for the BPO/Contact Center and Customer Experience Industries. We believe in delivering customized solutions with our client’s ROI as our main driver for excellence. Contact us today for an in-depth assessment of your current organization, and to see what CHCG can do for you.

CUSTOMER RETENTION & GROWTH

Many companies rely on our expertise to develop and support sales and customer service initiatives, and revive flatlined sales and revenue.

CX STRATEGY & MANAGEMENT

We analyze current channels and provide the strategy and tools you need to enhance the customer experience and maximize the omni-channel environment.

LEADERSHIP SPECIALISTS

Whether you are lacking expertise, specific talents, need help with development or support, we can strengthen your team.

BUYER/SELLER ACQUISITION

Before you begin a search that may cost you time and needless money, let CHCG take the lead.

CONTACT CENTER

Building business is about relationships and no one understands that better than CH Consulting Group. We are your resource.

HUMAN RESOURCES

Establishing a culture where people are heard and supported yields an efficient, productive and happy workforce.

TALENT ACQUISITION & RETENTION

Let us help you find and keep the right people.

TECHNOLOGY EXPERTS

We find innovative ways to integrate technology into your business.

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How to Hire “Right Fit” Customer Service Agents

It is crucial to have the right people on board when it comes to customer support for your contact center. The way your agents relate to your customers has a significant impact on the level of customer loyalty and retention found in your organization. A good...

Is Live Chat Right for You?

Live Chat is increasingly being used by many companies, as an additional means of connecting with customers, yielding impressive results. If you’ve been wondering whether live chat can be a business asset to you, here are some of the most important benefits to...

The Impact of Social Media on the Customer Experience

There’s no escaping the fact that social media is here to stay and that is has forever changed the customer landscape. While it was initially used as a marketing channel, it quickly evolved into a powerful customer experience tool. There may be a handful of companies...