People

As an extension of your team, our people become the driving force to execute and implement solutions, projects and initiatives that realize your vision.
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PROCESS

CHCG has a passion for business principles and processes that keep things simple and eliminate redundancies.
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Technology

We believe that automation can create big savings on a company’s money, time, and resources when it comes to getting things done right the first time.
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We are the world’s premiere Contact Center Consultants and Customer Experience Consultants.

How can we help you?

We are the world’s premiere consulting company for the BPO/Contact Center and Customer Experience Industries. We believe in delivering customized solutions with our client’s ROI as our main driver for excellence. Contact us today for an in-depth assessment of your current organization, and to see what CHCG can do for you.

CUSTOMER RETENTION & GROWTH

Many companies rely on our expertise to develop and support sales and customer service initiatives, and revive flatlined sales and revenue.

CX STRATEGY & MANAGEMENT

We analyze current channels and provide the strategy and tools you need to enhance the customer experience and maximize the omni-channel environment.

LEADERSHIP SPECIALISTS

Whether you are lacking expertise, specific talents, need help with development or support, we can strengthen your team.

BUYER/SELLER ACQUISITION

Before you begin a search that may cost you time and needless money, let CHCG take the lead.

CONTACT CENTER

Building business is about relationships and no one understands that better than CH Consulting Group. We are your resource.

HUMAN RESOURCES

Establishing a culture where people are heard and supported yields an efficient, productive and happy workforce.

TALENT ACQUISITION & RETENTION

Let us help you find and keep the right people.

TECHNOLOGY EXPERTS

We find innovative ways to integrate technology into your business.

An Insider’s View: Part 3

By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact center industry focuses on what I believe is the biggest gap in our industry. Business intelligence and big data have been around for a...
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The CHCG Team’s 2018 Intentions

Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business development, writing client reports, developing reports, assisting with RFP/vendor selections or performing a plethora of other duties, the CHCG team is a...
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What’s Your Intention?

If you’re like me (and most entrepreneurs), you’d much rather plan for the future than look to the past. Yet this time of year invites us to reflect on what did and didn’t work in 2017, and year-end reviews help us to plan for the coming year. I’m a proponent of...
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Get In Touch

You know you need help, but don’t know where to start? We’ve helped countless executives that were in your shoes until they finally reached out to us. Send us your details so we can learn more about your challenges and pain points and start delivering the results you are looking for.