People

As an extension of your team, our people become the driving force to execute and implement solutions, projects and initiatives that realize your vision.

PROCESS

CHCG has a passion for business principles and processes that keep things simple and eliminate redundancies.

Technology

We believe that automation can create big savings on a company’s money, time, and resources when it comes to getting things done right the first time.

We are the world’s premiere Contact Center Consultants and Customer Experience Consultants.

How can we help you?

We are the world’s premiere consulting company for the BPO/Contact Center and Customer Experience Industries. We believe in delivering customized solutions with our client’s ROI as our main driver for excellence. Contact us today for an in-depth assessment of your current organization, and to see what CHCG can do for you.

CUSTOMER RETENTION & GROWTH

Many companies rely on our expertise to develop and support sales and customer service initiatives, and revive flatlined sales and revenue.

CX STRATEGY & MANAGEMENT

We analyze current channels and provide the strategy and tools you need to enhance the customer experience and maximize the omni-channel environment.

LEADERSHIP SPECIALISTS

Whether you are lacking expertise, specific talents, need help with development or support, we can strengthen your team.

BUYER/SELLER ACQUISITION

Before you begin a search that may cost you time and needless money, let CHCG take the lead.

CONTACT CENTER

Building business is about relationships and no one understands that better than CH Consulting Group. We are your resource.

HUMAN RESOURCES

Establishing a culture where people are heard and supported yields an efficient, productive and happy workforce.

TALENT ACQUISITION & RETENTION

Let us help you find and keep the right people.

TECHNOLOGY EXPERTS

We find innovative ways to integrate technology into your business.

How to Make Your Contact Center Millennial-Friendly

The Millennial demographic, which consists of people who were born in the 1980s or 1990s, has grown up with and adapted to many online technological changes. This includes phone apps, social media channels, and online marketing and shopping. So it is no surprise that...

Seeking Director of Contact Center Operations for Pharmacy Benefit Management Company

CH Consulting Group has partnered with national Pharmacy Benefit Manager (PBM) seeking an experienced Director of Contact Center Operations. See below for a detailed role description: ROLE AND RESPONSIBILITIES The Director of Contact Center Operations is responsible...

Customer Service + Sales & Marketing = A Match Made in Heaven?

From the outside looking in, the customer service and marketing verticals of a contact center operation couldn’t appear more different. One focuses on driving profit, while the other seemingly supports it. For the longest time, companies have separated the two...

Get In Touch

You know you need help, but don’t know where to start? We’ve helped countless executives that were in your shoes until they finally reached out to us. Send us your details so we can learn more about your challenges and pain points and start delivering the results you are looking for.