People

As an extension of your team, our people become the driving force to execute and implement solutions, projects and initiatives that realize your vision.

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PROCESS

CHCG has a passion for business principles and processes that keep things simple and eliminate redundancies.

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Technology

We believe that automation can create big savings on a company’s money, time, and resources when it comes to getting things done right the first time.

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We are the world’s premiere Contact Center Consultants and Customer Experience Consultants.

How can we help you?

We are the world’s premiere consulting company for the BPO/Contact Center and Customer Experience Industries. We believe in delivering customized solutions with our client’s ROI as our main driver for excellence. Contact us today for an in-depth assessment of your current organization, and to see what CHCG can do for you.

CUSTOMER RETENTION & GROWTH

Many companies rely on our expertise to develop and support sales and customer service initiatives, and revive flatlined sales and revenue.

CX STRATEGY & MANAGEMENT

We analyze current channels and provide the strategy and tools you need to enhance the customer experience and maximize the omni-channel environment.

LEADERSHIP SPECIALISTS

Whether you are lacking expertise, specific talents, need help with development or support, we can strengthen your team.

BUYER/SELLER ACQUISITION

Before you begin a search that may cost you time and needless money, let CHCG take the lead.

CONTACT CENTER

Building business is about relationships and no one understands that better than CH Consulting Group. We are your resource.

HUMAN RESOURCES

Establishing a culture where people are heard and supported yields an efficient, productive and happy workforce.

TALENT ACQUISITION & RETENTION

Let us help you find and keep the right people.

TECHNOLOGY EXPERTS

We find innovative ways to integrate technology into your business.

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Traditional QA Metrics Still Matter

Quality assurance in a factory examines the product that is being sold – is the product functioning the way it is supposed to? The same concept of quality assurance is applied to the contact center industry and can heavily impact the customer experience. From the...

Yesterday, Today & Tomorrow: A Look at PACE

“The difference between a dreamer and a visionary is that a dreamer has his eyes closed and a visionary has his eyes open.” - Martin Luther King, Jr. I spent the last week of September in Washington DC for the 2018 PACE Washington Summit and, boy, was it a whirlwind!...

How to Plan for a Successful 2019

As a business owner, I am sensitive to the time of year we are in now. For many of us, this is the time where we start thinking and strategically planning for 2019 projects. Perhaps you need a new vendor, updated technology and processes or a complete customer...