People

As an extension of your team, our people become the driving force to execute and implement solutions, projects and initiatives that realize your vision.

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PROCESS

CHCG has a passion for business principles and processes that keep things simple and eliminate redundancies.

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Technology

We believe that automation can create big savings on a company’s money, time, and resources when it comes to getting things done right the first time.

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We are the world’s premiere Contact Center Consultants and Customer Experience Consultants.

How can we help you?

We are the world’s premiere consulting company for the BPO/Contact Center and Customer Experience Industries. We believe in delivering customized solutions with our client’s ROI as our main driver for excellence. Contact us today for an in-depth assessment of your current organization, and to see what CHCG can do for you.

CUSTOMER RETENTION & GROWTH

Many companies rely on our expertise to develop and support sales and customer service initiatives, and revive flatlined sales and revenue.

CX STRATEGY & MANAGEMENT

We analyze current channels and provide the strategy and tools you need to enhance the customer experience and maximize the omni-channel environment.

LEADERSHIP SPECIALISTS

Whether you are lacking expertise, specific talents, need help with development or support, we can strengthen your team.

BUYER/SELLER ACQUISITION

Before you begin a search that may cost you time and needless money, let CHCG take the lead.

CONTACT CENTER

Building business is about relationships and no one understands that better than CH Consulting Group. We are your resource.

HUMAN RESOURCES

Establishing a culture where people are heard and supported yields an efficient, productive and happy workforce.

TALENT ACQUISITION & RETENTION

Let us help you find and keep the right people.

TECHNOLOGY EXPERTS

We find innovative ways to integrate technology into your business.

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7 Ways to Celebrate Customer Service Week

In a Forbes article entitled “How Important Is Customer Service To Success In Business?”, it is noted that “Seven in 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service.” This highlights the significance of customer...

Let’s Play a Game: The Growth of Gamification in Contact Centers

Gamification is the process of enhancing an existing activity, service or work by adding game-like elements making it more attractive, active and conducive to learning. It is a perfect way to focus the attention of people in the performance of their daily tasks....

Customer Experience Success Stories: 3 Companies You Can Learn From

One thing that characterizes successful companies is the way they value customer experience. For them, customer satisfaction and a connected customer experience comes first. They believe that customer satisfaction is key to building a marketable reputation, with...