Expert Guidance | Proven Results
Where Experience Meets Innovation
We are a nationwide team of veteran Customer Experience (CX) and Patient Experience (PX) consultants dedicated to improving experiences through AI maturity, contact center optimization, and operational transformation. Our award-winning work helps organizations improve performance, strengthen customer and patient experiences, and achieve measurable business outcomes.
15+ Years
12 Countries
156+ Partners
$900M+ Customer Savings
CH Consulting Group
We're Here to Help
With experience as contact center owner/operators, internal executives, and BPO solution providers, we understand how operations work from multiple sides of the business. We bring that perspective to Customer Experience (CX), Patient Experience (PX), AI maturity, contact center performance, technology alignment, and operational improvement.
Results Driven
Unified Consulting Services
Our holistic approach, backed by decades of operational experience, brings together CX, PX, contact center strategy, and AI consulting to deliver measurable business outcomes.
Services
We provide a comprehensive suite of technology services designed to propel your organization to the forefront of customer service excellence. Our offerings include Contact Center Analytics, Optimization, Automation, and Speech Analytics, all crafted to streamline operations, boost customer satisfaction, and elevate the customer experience through AI-driven insights.
Services
Our comprehensive contact center operations solutions are tailored to meet your specific needs, helping your team perform at peak levels while delivering exceptional customer experience.
Services
Our CX and PX strategy aligns people, processes, technology, and performance to strengthen customer and patient experiences, improve operations, and drive measurable business outcomes.
Services
Our Contact Center Assessments provide leaders with a clear view of operational performance, identify gaps across the operation, and prioritize opportunities for measurable improvement.
OUR UNIQUE APPROACH
We're Not Like the Others
We know exactly how hard you work to overcome everyday challenges. That’s why we provide exceptional expertise, establish clear expectations, maintain open communication, and ensure ongoing collaboration throughout the partnership.
Proven Industry Expertise
Our team’s extensive experience and deep knowledge in contact center consulting enables us to understand and effectively address the unique challenges your business faces within the contact center industry.
Customized Approach
CH Consulting Group
Case Studies
CH Consulting Group
Contact Center Guides
Cutting-edge Solutions
Results-oriented Approach
Collaboration & Support
CH Consulting Group
Our Client & Partner List
It’s all about relationships at CH Consulting Group. We are extremely proud of the network of clients, partners and associations we’ve made over the past 15 years.
Exceptional Service
Why Work with Us
15 years of Proven Results
We work with business, contact center, and healthcare leaders to strengthen customer and patient experiences through better operations, stronger performance systems, and technology aligned to business outcomes.
For 15 years, CH Consulting Group has helped organizations across healthcare, financial services, retail, automotive, and other industries solve complex operational challenges and build more consistent, measurable experiences.
Past Client Outcomes
3,900
Annual Hours Saved
14% Reduction
In Abandoned Calls
30% Increase
In Agent Productivity
30% Reduction
In Average Handle Time
$15.5M Reduction
WFM Savings Over 3 Years
$3.5M Increase
In Annual Revenue
Contact Our Team
Strengthen Your Customer and Patient Experience Operations
We help business, contact center, and healthcare leaders strengthen operations, improve customer and patient experiences, and align technology with business needs. From strategy through execution, our work is focused on measurable performance and sustainable operational improvement.