People

As an extension of your team, our people become the driving force to execute and implement solutions, projects and initiatives that realize your vision.

PROCESS

CHCG has a passion for business principles and processes that keep things simple and eliminate redundancies.

Technology

We believe that automation can create big savings on a company’s money, time, and resources when it comes to getting things done right the first time.

We are the world’s premiere Contact Center Consultants and Customer Experience Consultants.

How can we help you?

We are the world’s premiere consulting company for the BPO/Contact Center and Customer Experience Industries. We believe in delivering customized solutions with our client’s ROI as our main driver for excellence. Contact us today for an in-depth assessment of your current organization, and to see what CHCG can do for you.

CUSTOMER RETENTION & GROWTH

Many companies rely on our expertise to develop and support sales and customer service initiatives, and revive flatlined sales and revenue.

CX STRATEGY & MANAGEMENT

We analyze current channels and provide the strategy and tools you need to enhance the customer experience and maximize the omni-channel environment.

LEADERSHIP SPECIALISTS

Whether you are lacking expertise, specific talents, need help with development or support, we can strengthen your team.

BUYER/SELLER ACQUISITION

Before you begin a search that may cost you time and needless money, let CHCG take the lead.

CONTACT CENTER

Building business is about relationships and no one understands that better than CH Consulting Group. We are your resource.

HUMAN RESOURCES

Establishing a culture where people are heard and supported yields an efficient, productive and happy workforce.

TALENT ACQUISITION & RETENTION

Let us help you find and keep the right people.

TECHNOLOGY EXPERTS

We find innovative ways to integrate technology into your business.

CH Consulting Group is Thankful for…

Thanksgiving is just around the corner, so the CH Consulting Group team wanted to take the time to reflect on what this day means to us. Whether you are a friend, partner colleague, or simply a passerby, we hope that we can share our attitude of gratitude in this...

National BPO Service Provider Looking to Hire for Executive-Level Positions

The company is a national BPO service provider who is looking to hire the following: Vice President of Operations Chief Technology Officer General Details: Location: Both positions are based in Atlanta area. The company prefers a local hire but open to relocation for...

Your Feedback is NOT Important to Us

A customer satisfaction survey is important for your contact center business for many key reasons: It gives you a better understanding of bottlenecks and challenges that customers face when using your products, processes, or services. It lets you narrow down specific...

Get In Touch

You know you need help, but don’t know where to start? We’ve helped countless executives that were in your shoes until they finally reached out to us. Send us your details so we can learn more about your challenges and pain points and start delivering the results you are looking for.