As an extension of your team, our people become the driving force to execute and implement solutions, projects and initiatives that realize your vision.


CHCG has a passion for business principles and processes that keep things simple and eliminate redundancies.


We believe that automation can create big savings on a company’s money, time, and resources when it comes to getting things done right the first time.

We are the world’s premiere Contact Center Consultants and Customer Experience Consultants.

How can we help you?

We are the world’s premiere consulting company for the BPO/Contact Center and Customer Experience Industries. We believe in delivering customized solutions with our client’s ROI as our main driver for excellence. Contact us today for an in-depth assessment of your current organization, and to see what CHCG can do for you.


Many companies rely on our expertise to develop and support sales and customer service initiatives, and revive flatlined sales and revenue.


We analyze current channels and provide the strategy and tools you need to enhance the customer experience and maximize the omni-channel environment.


Whether you are lacking expertise, specific talents, need help with development or support, we can strengthen your team.


Before you begin a search that may cost you time and needless money, let CHCG take the lead.


Building business is about relationships and no one understands that better than CH Consulting Group. We are your resource.


Establishing a culture where people are heard and supported yields an efficient, productive and happy workforce.


Let us help you find and keep the right people.


We find innovative ways to integrate technology into your business.

Blog Rewind: Top 10 Call Center Outsourcing Mistakes

The next part of our Blog Rewind series brings us to one of our most popular blogs of 2018, Top 10 Call Center Outsourcing Mistakes. In this blog we talk through 10 common mistakes we see our clients make. Take a look and see if you are guilty of any of these...

Blog Rewind: Back to the Basics Series

For the month of December, we want to reflect on some of our favorite and most popular blogs from 2018. To kick off our Blog Rewind series, we want to feature our favorite multi-part blog: Back to the Basics Series In this series, we tackle some of the biggest areas...

Four Qualities of a Successful Leader

Over twenty-five years in the contact center industry, including leading many call center programs and being the owner and operator of my own call center, has taught me many valuable business and life lessons. Applying them consistently has led me to become one of the...

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