People

As an extension of your team, our people become the driving force to execute and implement solutions, projects and initiatives that realize your vision.

PROCESS

CHCG has a passion for business principles and processes that keep things simple and eliminate redundancies.

Technology

We believe that automation can create big savings on a company’s money, time, and resources when it comes to getting things done right the first time.

We are the world’s premiere Contact Center Consultants and Customer Experience Consultants.

How can we help you?

We are the world’s premiere consulting company for the BPO/Contact Center and Customer Experience Industries. We believe in delivering customized solutions with our client’s ROI as our main driver for excellence. Contact us today for an in-depth assessment of your current organization, and to see what CHCG can do for you.

CUSTOMER RETENTION & GROWTH

Many companies rely on our expertise to develop and support sales and customer service initiatives, and revive flatlined sales and revenue.

CX STRATEGY & MANAGEMENT

We analyze current channels and provide the strategy and tools you need to enhance the customer experience and maximize the omni-channel environment.

LEADERSHIP SPECIALISTS

Whether you are lacking expertise, specific talents, need help with development or support, we can strengthen your team.

BUYER/SELLER ACQUISITION

Before you begin a search that may cost you time and needless money, let CHCG take the lead.

CONTACT CENTER

Building business is about relationships and no one understands that better than CH Consulting Group. We are your resource.

HUMAN RESOURCES

Establishing a culture where people are heard and supported yields an efficient, productive and happy workforce.

TALENT ACQUISITION & RETENTION

Let us help you find and keep the right people.

TECHNOLOGY EXPERTS

We find innovative ways to integrate technology into your business.

Bridging the Gap Between Agent Training and Customer Satisfaction

In one of my earlier blog posts this year, I talked about why your agents are the foundation and future of your contact center business.  I also discussed best practices to incorporate in selecting, on-boarding, and developing your agents. In today’s post, I’m going...

Why PACE is Important

A Letter from PACE Vice Chair and Marketing Chair, Christa Heibel, as featured in the PACE Pulse (May 2019) Newsletter Dear Current & Potential PACE Members, As Vice Chair of the PACE National Board of Directors and the Marketing Committee Chair, I have been working...

4 Must-Have Customer Experience Competencies

While the 2018 U.S. Tempkin Experience Ratings Report doesn’t surprise me in terms of results, it does highlight a number of different topics of interest in anticipating and managing the customer experience, otherwise called developing “customer experience maturity”....

Get In Touch

You know you need help, but don’t know where to start? We’ve helped countless executives that were in your shoes until they finally reached out to us. Send us your details so we can learn more about your challenges and pain points and start delivering the results you are looking for.