Expert Guidance | Proven Results
Where Experience Meets Innovation
We are a nationwide team of veteran Customer Experience (CX) consultants dedicated to elevating customer interactions through innovative AI-driven contact center optimization and transformation solutions.
13+ Years
12 Countries
156+ Partners
$900M+ Customer Savings
CH Consulting Group
We're Here to Help
With experience as contact center owner/operators, internal contact center executives, and BPO Contact Center solution providers, we understand all angles of the industry and leverage this knowledge to work for your business and its unique needs.
Results Driven
Unified Consulting Services
Our holistic approach, enriched by decades of proven experience, integrates AI consulting and transformation services to deliver cutting-edge solutions.
Services
We provide a comprehensive suite of technology services designed to propel your organization to the forefront of customer service excellence. Our offerings include Contact Center Analytics, Optimization, Automation, and Speech Analytics, all crafted to streamline operations, boost customer satisfaction, and elevate the customer experience through AI-driven insights.
Services
Our comprehensive contact center operations solutions are tailored to meet your specific needs, helping your team perform at peak levels while delivering exceptional customer experience.
Services
Our CX Strategy encompasses process evaluation and improvement, employee training, AI technology integration, and fostering a customer-centric organizational culture.
Services
Contact Center Assessments are an essential component to long-term success. We’ve designed all our assessments to provide a focused evaluation of your contact center’s customer experience.
OUR UNIQUE APPROACH
We're Not Like the Others
We know exactly how hard you work to overcome everyday challenges. That’s why we provide exceptional expertise, establish clear expectations, maintain open communication, and ensure ongoing collaboration throughout the partnership.
Proven Industry Expertise
Our team’s extensive experience and deep knowledge in contact center consulting enables us to understand and effectively address the unique challenges your business faces within the contact center industry.
Customized Approach
CH Consulting Group
Case Studies
CH Consulting Group
Contact Center Guides
Cutting-edge Solutions
Results-oriented Approach
Collaboration & Support
CH Consulting Group
Our Client & Partner List
Exceptional Service
Why Work with Us
A Decade of Proven Results
We work with business and contact center leaders who understand the transformative power of elevated customer experience combined with optimized processes and a focus on employee engagement.
Our clients thrive in a variety of verticals including finance, healthcare, retail, automotive and more.
Past Client Outcomes
3,900
Annual Hours Saved
14% Reduction
In Abandoned Calls
30% Increase
In Agent Productivity
30% Reduction
In Average Handle Time
$15.5M Reduction
WFM Savings Over 3 Years
$3.5M Increase
In Annual Revenue
Contact Our Team
Get Strategic Guidance Tailored to Your CX Center
We help you solve operational challenges, enhance customer experience, and implement technology that delivers results. From strategy to execution, our focus is on performance, cost savings, and long-term success.
Let’s talk about how we can support your goals.