Verbal Transactions' Contact Center Expert Show featuring Christa Heibel, CHCG

Contact Center Outsourcing Insights for Today’s Contact Center

Listen as Christa Heibel talks about best practices for contact center outsourcing on Verbal Transactions’ Contact Center Expert show! She discusses important topics such as:

How to select the right partner

Importance of defining requirements and responsibilities

How to define a win-win relationship

Implementation best practices

Importance of remaining involved with your Outsourcing partner

Business Practices

It’s Halloween season and I don’t know about you, but I like a good scare! Vampires, zombies, mummies — you name it, I love it!

October 31, 2018

Call Center Operations

As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize profits. In my industry, it

September 26, 2018

Verbal Transactions’ Contact Center Expert Show featuring Christa Heibel, CHCG