General Data Protection vs. California Consumer Privacy Act

Business Practices

Top Reasons to Move Your Contact Center from On-Site to the Cloud

You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for businesses of various sizes, and

February 23, 2022

Business Practices

5 To-Do’s for Call Center Success in 2022

I recently read that most Americans aren’t setting New Year’s resolutions for 2022, which is understandable considering the PTSD we’re likely all experiencing from the

December 20, 2021

Call Center Operations

Contact center consulting process

Introduction Customer service and customer experience have never been more critical. As research suggests that over 90% of consumers would abandon a brand due to

July 28, 2021

General Data Protection vs. California Consumer Privacy Act

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Top Reasons to Move Your Contact Center from On-Site to the Cloud

5 To-Do’s for Call Center Success in 2022

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