General Data Protection vs. California Consumer Privacy Act

Call Center Operations

How the Healthcare Contact Center Can Improve Patient Experience

Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients. Just as businesses in other

October 12, 2022

The Role of AI in the Contact Center

Artificial Intelligence (AI) technology can help to significantly enhance contact center operations, efficiencies and customer experience by performing actions such as speech recognition, problem-solving, decision

May 25, 2022

Business Practices

Top Reasons to Move Your Contact Center from On-Site to the Cloud

You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for businesses of various sizes, and

February 23, 2022

General Data Protection vs. California Consumer Privacy Act

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How the Healthcare Contact Center Can Improve Patient Experience

The Role of AI in the Contact Center

Top Reasons to Move Your Contact Center from On-Site to the Cloud

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