CH Consulting Group expands with the addition of veteran contact/call center consultant John Welsh

February 16, 2016, International Falls, MN – After experiencing 33 percent growth in 2015, CH Consulting Group (CHCG) welcomes John Welsh to help expand the company’s BPO and contact center reach and deepen its vertical experience. “We are thrilled to have John joining the group,” says Christa Heibel, CHCG founder and owner. “His experience and expertise fit well with the services we offer clients, including: SWOT/gap assessments and reporting, fractional leadership, business strategy, interim leadership, performance management and P&L improvement.”

As a consultant for the past 20 years, Welsh has provided clients with call center solutions and outsourced telemarketing campaign management, including the development of in-house call centers, in-depth call center assessments, resolution of call management issues, interim operations management, development and management of Requests for Proposals (RFPs), and management of inbound and outbound telemarketing programs for customer acquisition and customer retention. He has in-depth knowledge and expertise in the areas of operations management, customer service, telemarketing campaign management, script and call guide development, representative and supervisory training, data/report analysis, trend analysis, and work process re-engineering.

Welsh brings CHCG’s internal core consultant and partner count to nine plus an extensive network of seasoned and specialized professionals that round out CHCG’s service offerings.

“I am impressed with what CHCG is doing in terms of helping clients eliminate their pain, whether growing new businesses or identifying opportunities for improvement,” Welsh says. “Christa and I have a lot in common, there is a lot of synergy there, and a lot of opportunity to work together to accomplish even more.”

Welsh’s past experience includes development and management of multiple customer service and telemarketing centers in the financial services industry. He has worked with clients including MasterCard International, Comcast Cable, Time Warner Cable, Dell Computer, Mutual of Omaha and more. Welsh lives in Philadelphia, PA, has three grandchildren and is a devoted fan of college football and basketball.

CHCG is a highly effective group of consultants that provide customized solutions to eliminating business pain and implementing solutions for success. CHCG consultants act as an extension of clients’ teams to serve as catalysts of change. For more information, visit www.chconsultinggroup.com, email:  info@thechcg, or call 218-286-4006.