Verification: 01ab39b8b6786c61

.elementor-15448 .elementor-element.elementor-element-66d14916:not(.elementor-motion-effects-element-type-background), .elementor-15448 .elementor-element.elementor-element-66d14916 > .elementor-motion-effects-container > .elementor-motion-effects-layer{--wpr-bg-0cf400d3-238d-4bee-ba85-35bdd9297da2: url('https://chconsultinggroup.com/wp-content/uploads/2023/05/CHCG-Blog-Content-Background-Image.jpg');}

Category: Uncategorized

Business Intelligence

Customer Experience

Two Ways to Leverage BI for Improved Cx

Your company is most likely already utilizing Business Intelligence (BI) – including data mining, querying, reporting and more – to

May 11, 2017

understanding customer experience

Uncategorized

3 Steps to Understanding your Customer’s Experience

You already understand the importance of the customer experience (CX): from its growing recognition at the executive level, to its

January 23, 2017

Change Management

Uncategorized

How to Avoid Change Management Failure

“I’m fine with change, as long as it isn’t right now.” Comical as this adage may be, the realities of

January 10, 2017

Employee Appreciation

Employee Relations

The Gift of Consistent Employee Appreciation

I just finished wrapping Christmas presents and as is typical for me, I left it to the day before the

December 27, 2016

contact center trends 2016

Trends

Not So Fast: When to Ignore the Trends

In a recent blog post, several CH Consulting Group consultants outlined their predictions for business and customer experience trends in

December 14, 2016