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Category: Uncategorized

Strategy

The CHCG Team’s 2018 Intentions

Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business development, writing client reports, developing reports, assisting with

January 5, 2018

Set an Intention

Leadership

What’s Your Intention?

If you’re like me (and most entrepreneurs), you’d much rather plan for the future than look to the past. Yet

January 3, 2018

customer experience 2018

Trends

2018: Customer Experience Do-Or-Die

It’s been estimated that a whopping $62 billion of business was lost last year due to poor customer service, which

December 27, 2017

contact center AI technology

Uncategorized

An Insider’s View: Part 2

By Fred Stacey, Contact Center Technology Consultant, AInCX.com Today, artificial intelligence is no longer at the bleeding edge like many

December 19, 2017

christa heibel PACE National Board

Consultants

Christa Heibel Named to PACE National Board

Press Release Christa Heibel Joins Other Contact Center Professionals to Help Support the Organization’s Mission and Members December 12, 2017

December 11, 2017