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Contact Centers: The Customer Experience Frontline
There is no way around it. Your contact center and the agents that staff it are your essential customer experience
May 18, 2018
There is no way around it. Your contact center and the agents that staff it are your essential customer experience
Have we Westerners hit a peak when it comes to owning – and buying – more stuff? If you consider
Consider the little things you do for the people you love: a note in a lunchbox, a surprise delivery, favorite
It costs five times as much to attract a new customer than to keep an existing one, which is why
By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact