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Category: Strategy

b2b content marketing

Sales & Marketing

Content Marketing is Not Your Father’s Marketing

You don’t have to have years of marketing experience to know that traditional marketing is, if not dead, at least

May 30, 2017

Business Intelligence

Customer Experience

Two Ways to Leverage BI for Improved Cx

Your company is most likely already utilizing Business Intelligence (BI) – including data mining, querying, reporting and more – to

May 11, 2017

voice system

Strategy

How Does the Millennial Generation Want to Communicate With Our Business?

What should a contact center consider when selecting a voice system? Millennials see communication as much more than hearing a

December 6, 2016

leading with purpose

Leadership

Senior Managers – Do You Call Your Call Center?

If you are a senior manager and customer satisfaction is important to your organization’s success, when was the last time

October 4, 2016

Work From Home business

Strategy

How to Make Working From Home Work for your Business

I have been working in the customer service/sales industry for almost 17 years now and I’ve seen technological platforms and

June 22, 2016