Employee Relations
Ancient Wisdom Meets Modern Living
American culture places an extraordinary amount of emphasis on excellence and achievement. As a result, many of us are stressed,
American culture places an extraordinary amount of emphasis on excellence and achievement. As a result, many of us are stressed,
It’s safe to say that contact centers, both nationally and globally, share common goals. These include improving productivity, educing operating
You get it. Customer experience is more than a “new thing.” It’s not an initiative or a program. It’s a
The connection between stellar customer experience and engaged employees may be intuitive for many leaders, but recent research is proving
By now, everyone – and I do mean EVERYONE (3,982,110 YouTube views and counting) – has seen the video of