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Category: Customer Experience

contact center agent

Call Center Operations

The Future of the Contact Center: Your Agents

Everyone talks about the latest and greatest technology as the “future” of the contact center, but I beg to differ.

January 10, 2019

customer satisfaction survey

Business Practices

Your Feedback is NOT Important to Us

A customer satisfaction survey is important for your contact center business for many key reasons: It gives you a better

November 7, 2018

Customer Service Team quotes

Customer Experience

10 Quotes That Will Inspire Your Customer Service Team

In honor of National Customer Service week, we did a round up of 10 quotes that will inspire your customer

October 1, 2018

customer experience government public sector

Business Practices

Customer Experience in the Government Sector

As marketplace competition heightens across the globe, providing the highest quality of customer experience becomes an utmost priority not only

August 30, 2018

improve customer experience

Consultants

What Grade Would Your Customer Experience Get?

Companies work hand-in-hand with contact centers to provide their clients exceptional customer service. They work hard to ensure that their

August 28, 2018