Customer Experience
Bridging the Gap Between Agent Training and Customer Satisfaction
In one of my earlier blog posts this year, I talked about why your agents are the foundation and future
May 15, 2019
In one of my earlier blog posts this year, I talked about why your agents are the foundation and future
A Letter from PACE Vice Chair and Marketing Chair, Christa Heibel, as featured in the PACE Pulse (May 2019) Newsletter
While the 2018 U.S. Tempkin Experience Ratings Report doesn’t surprise me in terms of results, it does highlight a number
The traditional Customer Experience Management (CEM) model could soon become a thing of the past. I’m seeing more and more
The CH Consulting Group team had an amazing time at ACX’19! We had the pleasure of joining industry professionals from