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Category: Customer Experience

CHCG Audits

Why the Voice of the Customer is so Important to Your business

The Importance of a Voice of the Customer Program PWC research shows that 86 percent of customers are willing to

November 10, 2021

Voice of the Customer with Christa Heibel

CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.

November 2, 2021