Business Practices
Top Reasons to Move Your Contact Center from On-Site to the Cloud
You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for
February 23, 2022
You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for
The Importance of a Voice of the Customer Program PWC research shows that 86 percent of customers are willing to
CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.
Founder and CEO of CH Consulting Group, Christa Heibel, sat down with Humach’s newly appointed President, Randy Feger, to better understand
“If you build it, they will come.” No, I’m not doing a review on that Kevin Costner movie, Field of