AI
The Role of AI in the Contact Center
Artificial Intelligence (AI) technology can help to significantly enhance contact center operations, efficiencies and customer experience by performing actions such
May 25, 2022
Artificial Intelligence (AI) technology can help to significantly enhance contact center operations, efficiencies and customer experience by performing actions such
You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for
The Importance of a Voice of the Customer Program PWC research shows that 86 percent of customers are willing to
CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.
Founder and CEO of CH Consulting Group, Christa Heibel, sat down with Humach’s newly appointed President, Randy Feger, to better understand