Customer Experience
Five Tips to Leverage Black Friday Like a Boss
Black Friday is approaching faster than a turkey coma, and there’s no shortage of advice for retailers on how to
November 23, 2016
Black Friday is approaching faster than a turkey coma, and there’s no shortage of advice for retailers on how to
You may have heard the trendy term of “10X your business”, which was really made popular by the indomitable Grant
It’s really difficult for many people to change mindsets from a traditional active/aggressive sales model into emerging passive sales techniques
With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more
A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise