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Category: Customer Experience

customer service black friday

Customer Experience

Five Tips to Leverage Black Friday Like a Boss

Black Friday is approaching faster than a turkey coma, and there’s no shortage of advice for retailers on how to

November 23, 2016

10X your business

Customer Experience

Want to 10X your business? Something you may be missing…

You may have heard the trendy term of “10X your business”, which was really made popular by the indomitable Grant

November 21, 2016

Social Media Sales

Customer Experience

Fishing For Social Media Sales

It’s really difficult for many people to change mindsets from a traditional active/aggressive sales model into emerging passive sales techniques

June 7, 2016

frontline customer service experience

Business Practices

The Employee You Really Need and Might Already Have

With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more

May 19, 2016

2016 Contact Center trends

Customer Experience

What’s Trending in Contact Centers in 2016?

A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise

May 3, 2016