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Category: Call Center Operations

call center outsourcing

Call Center Operations

Top Ten Call Center Outsourcing Mistakes

As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize

September 26, 2018

BPO vendor

Business Practices

Breaking Up (with your BPO) is Hard to Do: Part Three

Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful

August 23, 2018

BPO vendors

Business Practices

Breaking Up (with your BPO) is Hard to Do: Part Two

Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to

August 21, 2018

Business Process Outsourcing vendor

Business Practices

Breaking Up (with your BPO) is Hard to Do: Part One

It’s Not Me, It’s You If you and your BPO (Business Process Outsourcing) vendor aren’t seeing eye-to-eye and all

August 16, 2018

Thailand Soccer Team Cave Rescue

Business Practices

Five Business Lessons We Can Learn from the Thailand Soccer Team Rescue

You may have heard of the incredible story of the Thailand Soccer Team Cave Rescue. The world watched with bated

August 14, 2018