Business Practices
Five Scary Mistakes Your BPO is Making
It’s Halloween season and I don’t know about you, but I like a good scare! Vampires, zombies, mummies — you
October 31, 2018
It’s Halloween season and I don’t know about you, but I like a good scare! Vampires, zombies, mummies — you
Quality assurance in a factory examines the product that is being sold – is the product functioning the way it
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize
Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful
Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to