Call Center Operations
Why Efficiency Isn’t Always the Holy Grail in Customer Service
A recent market study by the CCW, entitled ‘The Future of the Contact Center in 2019’, brings up some interesting
June 5, 2019
A recent market study by the CCW, entitled ‘The Future of the Contact Center in 2019’, brings up some interesting
Coming into the half way mark of 2019, I thought it would be the perfect time to look into some
What’s the same? What’s different? Check out our infographic below!
We’ve all been hearing about the California Consumer Privacy Act of 2018 (CCPA) and how it may or may not
As Vice Chair of the PACE Board of Directors, I want to personally invite you to our big show that’s