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Category: Call Center Operations

PACE ACX'19?

Call Center Operations

Why Should I Attend PACE ACX’19?

As Vice Chair of the PACE Board of Directors, I want to personally invite you to our big show that’s

February 12, 2019

California Consumer Privacy Act.

Call Center Operations

What is the California Consumer Privacy Act?

To kick things off for the blog in a brand new and exciting year, I will be tackling a

February 5, 2019

contact center agent

Call Center Operations

The Future of the Contact Center: Your Agents

Everyone talks about the latest and greatest technology as the “future” of the contact center, but I beg to differ.

January 10, 2019

bpo contact center

Business Practices

Five Scary Mistakes Your BPO is Making

It’s Halloween season and I don’t know about you, but I like a good scare! Vampires, zombies, mummies — you

October 31, 2018

Quality Assurance metrics

Business Practices

Traditional QA Metrics Still Matter

Quality assurance in a factory examines the product that is being sold – is the product functioning the way it

October 17, 2018