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Blog Rewind: The CEO/Customer Experience Link

To continue our Blog Rewind series, we invite you to revisit one of our favorites that was released earlier in 2018: The CEO/Customer Experience Link. In this popular blog, we talk about the importance of getting your CEO on board with Customer Experience and the impact it has on the CX that your company ultimately ends up delivering. If you need support in creating or fine tuning a Customer Experience strategy  that is aligned with industry best practices and poised to increase revenue and customer satisfaction in 2019, CH Consulting Group is here to help.

Looking for contact center consulting services? We can help you with your assessment, recruiting, vendor selection, leadership, and implementation (plus much more!) needs. Contact us today for a free consultation.

 

 

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NECCF
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Lessons from NECCF

Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette Stadium in Foxborough, MA, home

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Compliance Update with Berni Hollinger

CH Consulting Group presents this recorded session from our virtual booth at PACE #ACX21. Watch Johnny Brassell, who has had career assignments in Telcom, Cable/Internet, Health Care and Pharmacy, along with achieving functional expertise in Customer Care, Vendor and Project Management, Call Center Implementation, Product Management and Training speak with industry pro and CHCG consultant Bernadette (Berni) Hollinger fills us in on all things compliance-related.

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